Shipping Policy

At Pick Your Kiicks (“we”, “our”, or “us”), we are committed to ensuring a seamless and transparent delivery experience for all our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our official website, www.pickyourkiicks.com.

By placing an order with us, you acknowledge and agree to the terms set forth below.

1. Order Processing

  • All orders are processed and dispatched from our primary warehouse located in Surat, Gujarat.
  • We aim to dispatch orders within 6–10 business days, excluding Sundays and public holidays.
  • Orders placed after 5 PM IST may be processed the following business day.
  • In the case of high-demand periods, processing times may extend slightly. We appreciate your patience.

2. Shipping & Delivery

  • We currently offer shipping PAN India through verified third-party courier partners.
  • Delivery timelines vary based on your location and chosen product category:
    • Standard Shipping: 6–10 business days after dispatch.
    • Quick Dispatch (where applicable): Within 24–48 business hours.
    • Pre-Order Items: Estimated dispatch and delivery timelines are clearly mentioned on the product page. Please review before purchasing.
  • Once your order is dispatched, a tracking number will be shared via email to the registered email ID.
  • Tracking updates depend on the courier partner’s system and may take 24–48 hours to reflect.

3. Stock Availability

We strive to maintain real-time stock accuracy on our platform. However, in rare cases of a stock discrepancy:

  • We will ship the available items.
  • For the unavailable item(s), we will contact you to choose from the following:
    • Await restocking (where possible)
    • Select a different size (subject to availability)
    • Exchange with a different item of equal or higher value
    • Receive store credit equivalent to the amount paid

4. Shipping Address Accuracy

  • Customers are required to provide complete and accurate shipping information, including full address, pincode, phone number, and email ID.
  • Pick Your Kiicks is not liable for delivery failures, delays, or losses arising from incorrect or incomplete shipping details submitted by the customer.
  • If you need to make changes to your shipping address, please email us at care@pickyourkiicks.com immediately. Changes cannot be made once the order has been shipped.

5. Delivery Attempts & Undelivered Packages

  • Our courier partners typically make two delivery attempts.
  • If delivery is unsuccessful after two attempts and the package is returned to us:
    • The customer may be responsible for additional reshipping charges.
    • In such cases, please contact us at contact@pickyourkiicks.com for further assistance.

6. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or you receive an incorrect product, you must notify us within 3 business days of delivery.
  • Customers must provide a mandatory unboxing video as evidence to initiate any resolution. The video must:
    • Clearly show the sealed package being opened
    • Be continuous and unedited
    • Capture the issue in question
  • Claims without an unboxing video will not be eligible for any return, replacement, refund, or store credit.
  • To raise a claim, email us at with:
    • Your Order ID
    • The unboxing video
    • Clear photos of the product and packaging
    • A description of the issue
  • care@pickyourkiicks.com or DM us on Instagram

7. Third-Party Shipping Delays

  • While we take utmost care in ensuring timely dispatch, we do not hold liability for delays caused by third-party courier partners once the order has left our facility. However, we will actively coordinate with them to expedite delayed shipments whenever possible.
  • If you have any questions about this Shipping Policy or need assistance with an order, please contact us at:

📧 Email: contact@pickyourkiicks.com

📍 Instagram: @pickyourkiicks