Shipping Policy

Pick Your Kiicks

At Pick Your Kiicks ("we", "our", or "us"), we are committed to ensuring a seamless and transparent delivery experience for all our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our official website, www.pickyourkiicks.com.

By placing an order with us, you acknowledge and agree to the terms set forth below.

General

We try to maintain accurate stock counts of all sneakers and apparel listed on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you and contact you about whether you would prefer to await restocking of the product you selected, a different size (subject to availability), a different product of equal or greater value, or store credit of the billed amount.

1. Order Processing

All orders are processed and dispatched from our primary warehouse located in Surat, Gujarat.

We aim to dispatch orders within 6–10 business days, excluding Sundays and public holidays. Our warehouse operates Monday to Saturday, excluding Sundays and national holidays.
Orders placed after 5 PM IST may be processed the following business day.
As soon as your order is placed, you will receive an order confirmation email on your registered email address.
During high-demand periods or limited-edition drops, processing timelines may extend slightly. We appreciate your patience and understanding.

2. Shipping & Delivery

We currently offer shipping PAN India through verified third-party courier partners. Deliveries by our courier partners take place from Monday to Saturday, depending on their service schedule.

Delivery timelines vary based on your location and product category:

Standard Shipping: 7–10 business days after dispatch
Quick Dispatch (where applicable): Within 24–48 business hours
ETA Orders: 25–32 working days (estimated timeline)
Pre-Order Items: Estimated dispatch and delivery timelines are clearly mentioned on the product page and checkout page. Please review carefully before purchasing.

Once your order is dispatched, a tracking number will be shared via email to your registered email ID, which you can use to track your order on the relevant courier company's website. Tracking updates depend on the courier partner's system and may take 24–48 hours to reflect.

3. ETA Orders – Important Information

ETA (Estimated Time of Arrival) orders involve sourcing products from external suppliers and authentication partners.

While we strive to deliver within the mentioned 25–32 working days, delays may occur in certain cases due to:

Extended sourcing timelines
International transit delays
Additional time required for proper product authentication and quality checks

In rare situations, ETA orders may also be cancelled due to supplier unavailability, stock liquidation, or authentication-related issues. If an ETA order is cancelled by us, the full amount paid will be refunded within 3–7 working days to the original payment method.

By placing an ETA order, you acknowledge and accept the possibility of extended timelines and rare cancellations under the above circumstances.

4. Stock Availability & Order Fulfillment

We strive to maintain accurate and updated stock information across our platform. However, due to the large volume of products listed on our website, real-time stock synchronisation may not always be possible.

In rare cases, after an order is placed, we may discover that:

The product is sold out
The selected size is no longer available
The item is unavailable due to supplier issues
The order cannot be fulfilled due to authentication concerns

In such cases, we will promptly inform the customer and offer the following options:

Await restocking (where possible)
Select a different size (subject to availability)
Exchange with a different item of equal or higher value
Receive store credit equivalent to the amount paid
Opt for a full refund (processed within 3–7 working days)

We appreciate your understanding in such situations.

5. Shipping Address Accuracy

Customers are required to provide complete and accurate shipping information, including full address, pincode, phone number, and email ID. Pick Your Kiicks cannot and will not be held responsible for the loss or delay of any shipment due to incorrect or incomplete address details submitted by the customer.

If you need to make changes to your shipping address, please email us at pykcommunity@gmail.com immediately. Changes cannot be made once the order has been shipped.

6. Delivery Attempts & Undelivered Packages

Our courier partners typically make two delivery attempts. In case of the customer's inability to receive the package on the first attempt, a second attempt will be made.

If delivery is unsuccessful after two attempts and the package is returned to us (RTO):

The customer may be responsible for additional reshipping charges.
A re-delivery fee of ₹1000 will apply for reshipping in case of failed COD deliveries.

For assistance, please contact us at pykcommunity@gmail.com.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 3 business days of delivery.

A mandatory unboxing video is required to initiate any resolution. The video must:

Clearly show the sealed package being opened
Be continuous and unedited
Clearly capture the issue

Claims without a valid unboxing video will not be eligible for return, replacement, refund, or store credit.

To raise a claim, email us at pykcommunity@gmail.com with:

Order ID
Unboxing video
Clear photos of product and packaging
Description of the issue

You may also contact us via Instagram: @pickyourkiicks

Our support team will work with you to provide an appropriate resolution to your concern.

8. Third-Party Shipping Delays

While we ensure timely dispatch from our facility, we are not liable for delays caused by third-party courier partners once the shipment has been handed over. Any delay or extension in delivery time caused by the courier company is their responsibility.

However, we will actively coordinate with the courier partner and attempt to fast-track the delivery in case of delays wherever possible.

9. Cancellation by Customer

No Order Cancellations: We do not accept cancellation requests under any circumstances.

This policy applies to all products listed on our website, including sneakers, streetwear, bags, eyewear, accessories, watches, and all other categories.

Advance Payments (COD / Partial COD): Any advance amount paid for COD or Partial COD orders is strictly non-refundable and non-transferable.

Contact Us

If you have any questions regarding this Shipping Policy, please contact:
Email: pykcommunity@gmail.com
Instagram: @pickyourkiicks